At Maple Cube Shop, we check every order before it ships. If something arrives defective or damaged, we’ll make it right.
Defective or damaged items only
We accept returns only for products that arrive defective, damaged, or different from what you ordered. We do not accept returns for change of mind, or on opened products for normal wear from use.
How to report a problem
Email us at info@maplecubeshop.com within 14 days of delivery. Please include:
- Your order number
- A short description of the issue
- A photo or video showing the defect or damage
What happens next
Once we confirm the issue, we will send you a replacement or issue a full refund to your original payment method, whichever you prefer. If we need the item back, we will provide a prepaid return label, so defective-item returns cost you nothing.
Refund timing
Approved refunds are processed within 5–7 business days. Your bank or card issuer may take a few extra days to post the refund to your account.
Not covered
- Change-of-mind returns
- Damage caused by drops, misuse, modding, lubricating, or disassembly
- Problems reported more than 14 days after delivery
Customers in Hong Kong
This policy applies to orders delivered in Canada and Hong Kong.
- Report a defective or damaged item by emailing info@maplecubeshop.com within 14 days of delivery or pick-up, as described above.
- If we need the item back, you can return it in person at our pick-up location: G/F, Flora Plaza, Fanling, Hong Kong. Please email us first to arrange a time.
- Refunds are made to your original payment method, in the currency you paid.
Questions?
Contact us at info@maplecubeshop.com and we’ll be happy to help.